Privacy Policy

Last updated: 01/07/2026

Providence Road Pty. Ltd., ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, hold, use, and disclose personal information in connection with our website (providenceroad.com.au) and our fractional management and business coaching services, and how you can access or correct your information or make a complaint.

This policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information that you provide directly to us, including when you:

  • complete a form on our website (e.g. the contact or booking form)
  • call, email, or otherwise correspond with us
  • engage us for fractional management or business coaching services

This may include your name, email address, mailing address, phone number, business details, and payment information.

We also collect some information automatically when you visit our website, such as technical and usage data (e.g. browser type, pages visited, and cookie identifiers) — see Section 6 below.

Where practical, you may deal with us anonymously or under a pseudonym, except where this is impractical or unlawful (for example, where we need your identity to enter into a service agreement or process payment).

2. How We Collect and Hold Your Information

We collect information directly from you where possible, and hold it in secure cloud-based systems operated by us and our service providers (for example, our website host, email and CRM providers, and payment processors). We do not keep personal information in physical form except where necessary.

3. How We Use Your Information

We use the information we collect to:

  • respond to your enquiries, comments, and questions
  • provide proposals, quotes, and our management or coaching services
  • administer and improve our website and services
  • send you marketing communications, which you can unsubscribe from at any time

We will only use or disclose personal information for the purpose it was collected, a related purpose you'd reasonably expect, or another purpose you've consented to.

4. Information Sharing and Overseas Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information with service providers who help us operate our website and business (for example, hosting, email, CRM, analytics, and payment providers), on the basis that they only use it for the purposes we authorise and keep it confidential.

Some of these providers — including Google (which we use for website analytics and tag management) — may store or process information on servers located overseas, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the APPs.

5. Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

We retain personal information only for as long as reasonably necessary to fulfil the purposes it was collected for, or as required by law (for example, financial record-keeping obligations). When no longer needed, we take reasonable steps to securely destroy or de-identify it.

6. Cookies

We use cookies and similar technologies to enhance your experience on our website and to understand how it's used (for example, via Google Analytics/Tag Manager). You can disable cookies through your browser settings, though this may affect site functionality.

7. Your Rights: Access and Correction

You may request access to the personal information we hold about you, or ask us to correct or update it, at any time. To do so, please contact us using the details in Section 9. We'll respond within a reasonable time (generally within 30 days), and there's no charge for making a request. In some circumstances we may not be able to provide access (for example, if it would unreasonably impact another person's privacy) — if so, we'll explain why.

You may also opt out of marketing communications from us at any time using the unsubscribe link provided, or by contacting us directly.

8. How to Make a Complaint

If you believe we've breached your privacy or mishandled your personal information, please contact us using the details below with a description of the issue. We'll investigate and aim to respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

9. Contact Us

For any questions about this policy, or to make an access, correction, or privacy complaint request, please contact using the contact form below.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. The updated version will be posted on this page with a revised "Last updated"